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Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.
You will receive a credit of equal amount, less the postage cost to send it to you.
If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.
Why is the storage tank necessary?
Reverse Osmosis Water Filtration is a slow process where water is forced under pressure, through a membrane wall at 0.0001 Microns. This process cuts the water production back to anywhere between 8 and 10 Litres per hour. The Reverse Osmosis Storage Tank is used to store this filtered water so that when you open up the tap on the sink, you have water on demand for drinking.
What happens when the storage tank is full?
When the storage tank reaches capacity, it triggers a backflow shut off valve located on the back of the system. This valve actively shuts off the incoming water (from the mains inlet). When you then open the tap on the sink, the storage tank will evacuate the pre-filtered water. The shut off valve will then disengage and begin to top up the tank to capacity once more.
How often do I need to change the filters?
As a general rule with RO systems, the first 2 filters (Or pre-Filter) should be replaced strictly every 6 months. This is highly recommended to help prolong the life of the more expensive and important Reverse Osmosis Membrane. If a pre filter is left on for too long, as the efficiency of chemical reduction is reduced, it may begin to let through residual traces of Chlorine through to the membrane. The Reverse Osmosis membrane is susceptible to damage from any number of chemicals that it comes into contact with, thus would begin to deteriorate more rapidly, potentially causing you to replace your membrane prematurely. Undersink models can have varying configurations but on average, all post membrane filters should be changed every 1-2 years.
What is filter protection equipment, and do I need to use it?
Filter Protection Equipment is an important part of water filtration. Our products are sourced from experienced and reliable manufacturers and also carry the highest level of certification in the water filtration industry. Regardless of Brand, Make, Model or Country of manufacture, water filtration will ALWAYS be the weakest point in your plumbing. The three main causes of water filtration failure are; Overnight pressure surges, Intense Water Hammer Pressure Impacts, and thermal expansion. All of which can be addressed and prevented with a few simple pieces of equipment. A Pressure Limiting Valve is used to buffer the incoming pressure to the Australian Regulation Pressure of 500kPA. This is the minimum requirement for most insurance and warranty validation and is essential when used on Town mains / municipal water. A Water Hammer Arrestor is a copper tube looking device which is commonly found in the laundry (If you have one). It acts to absorb and dissipate pressure spikes in your water lines. Pressure spikes occur from appliances such as the washing machine or dishwasher and can magnify the water pressure tenfold which can cause serious damage to water filtration components. Water hammer gets the name by the distinct sound you hear when the shockwaves rattle loose copper pipes or worn out valves. This is something that is essential to be addressed immediately before installing water filtration. A Pressure Relief Valve is as it sounds. It is pre-set to open once the pressure reaches 110PSI, shooting that pressure/water down the drain line and easing the pressure in your water filter. This is a requirement if you intend to hook up your water filter to a fridge, chiller or ice maker. They are also a good idea to help relieve residual pressure from pressure surges (even if you have a PLV + water hammer arrestor).
What is re-mineralising and is it necessary?
Re-Mineralising or Alkalising are common terms you will hear when reading about Reverse Osmosis. Many sellers will provide you with a song and dance using big words and sales pitches to the point when “you don’t know what it does, but it sounds good”. To put it all into simple terms; The act of re-mineralising or alkalising is simply Raising the pH from an acidic state to a neutral or alkaline state. This is achieved by using a calcite or magnesium based media filter that slowly dissolves trace amounts of inorganics into the water to raise the pH so that it is suitable and recommended for drinking.
Can I install my Water Filter on my own or do I need a Plumber?
For quality assurance and Insurance reasons, we always recommend using a licenced plumber who is familiar with water filtration. This ensures that the installation runs smoothly and is professional. If you fancy yourself reasonable at DIY type projects, we provide you with all the necessary components and instructions you need to conduct the installation yourself. Our technical support team are contactable during business hours on 1300 888 008 should you have any queries about installation.
|Product Type||Water Filter|
|Installation / Instruction||Click view to Installation instruction|