• Ideal for Chlorinated Mains/Town Water Only
• Recommended for Caravans, Camper Vans and Motorhomes
• Compact Design Perfect for Small Undersink Spaces

Return Policy

Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.

You may receive a refund or credit of equal amount, less the restocking fee if applicable and any other deductions that are relevant.

• Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
• 30 Day return Policy: Returns will not be accepted without prior approval or after 30 days of invoice date.
• All returns will incur a 17.5% restocking fee or cost to send the item to you whichever greater. FSA may use discretion to determine the restocking fee.
• Any damages (minor, that can be repaired) will incur a fee which will be deducted from the total refund which will be equal to the cost of the replacement
  parts (List Price) and labour charge (if applicable) to repair the system(s). This will be separate to the restocking fee.
• Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.
• Return shipping is to be paid by the buyer to the address provided. It is recommended that the customer applies transit warranty to the return freight in case of damage.
• Any damages to the system that were not reported to FSA within 48 business hours of receipted delivery are not covered under our transit warranty.

• Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (Proof of cost required). If the unit/item is deemed to be in working order and as described, the buyer will responsible for return postage.

If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

Will Undersink Water Filters Remove Fluoride?
Standard Undersink filters will not remove fluoride from the water, we recommend using reverse osmosis as it is the safest, and most effective way of removing Fluoride from the water. There are proclaimed Fluoride Removal Cartridges on the market however they use a material called Activated Alumina which will remove Fluoride up to approx. 80% while the filter is new, but will then rapidly depreciate to the point where it is no longer effective. The other down side to the Activated Alumina cartridges is, they have a tendency to leach heavy metals into the water when the filter ages. If you do not keep a strict routine for filter replacement, it may be introducing dangerous heavy metals into your drinking water.

What are Undersink filters for?
There are a few different models of Undersink filter that each have their own specific purpose. The most common model of Undersink filter you will come across is a Sediment + Coconut Carbon configuration. As the name suggests, they have a dual action, the first filter will remove dirt/particles and sediment, while the Coconut Carbon filter absorbs chemicals from the water such as Chlorine.
Some systems elect to use a Dual Coconut Carbon Set up to double the contact time with the water. As we know that carbon efficiency is majorly to do with Contact Time adding more carbon to a system can greatly increase its ability to remove hazardous chemicals, Tannins, Tastes and odours.

Can an Undersink Water Filter remove Chloramine?
Chloramine Injection has recently been introduced into many council regions over Australia, including on the Gold Coast where FSA is based. Chloramine presents a number of issues in regards to drinking water including but not limited to; dissolving of heavy metals such as lead into the water, release of ammonia gas and adverse skin reactions. As previously mentioned, the more carbon the better. Chloramine is very hard to remove by normal means and it is removed in 2 staged. The first carbon filter acts to break open the Chloramine which in turn, releases the other various residual gasses into the water, the second carbon can then easily extract and absorb all remaining residuals, effectively removing the dangerous Chloramine from your drinking water.

How often should I change the filter cartridges?
Undersink Water Filter Cartridges should be changed anywhere between 6-12 months. You will usually notice a distinct change in taste of the water if you have the filters in too long. This signifies that the Coconut Carbon Cartridge is no longer working to its full capacity and is beginning to allow residual amounts of chemicals through into your drinking water. As a rule, you should not leave your filters in for longer than 12 months regardless if you are on town OR rain water.

What is filter protection equipment, and do I need to use it?
 Filter Protection Equipment is an important part of water filtration. Our products are sourced from experienced and reliable manufacturers and also carry the highest level of certification in the water filtration industry. Regardless of Brand, Make, Model or Country of manufacture, water filtration will ALWAYS be the weakest point in your plumbing. The three main causes of water filtration failure are; Overnight pressure surges, Intense Water Hammer Pressure Impacts, and thermal expansion. All of which can be addressed and prevented with a few simple pieces of equipment. A Pressure Limiting Valve is used to buffer the incoming pressure to the Australian Regulation Pressure of 500kPA. This is the minimum requirement for most insurance and warranty validation and is essential when used on Town mains / municipal water. A Water Hammer Arrestor is a copper tube looking device which is commonly found in the laundry (If you have one). It acts to absorb and dissipate pressure spikes in your water lines. Pressure spikes occur from appliances such as the washing machine or dishwasher and can magnify the water pressure tenfold which can cause serious damage to water filtration components. Water hammer gets the name by the distinct sound you hear when the shockwaves rattle loose copper pipes or worn out valves. This is something that is essential to be addressed immediately before installing water filtration. A Pressure Relief Valve is as it sounds. It is pre-set to open once the pressure reaches 110PSI, shooting that pressure/water down the drain line and easing the pressure in your water filter. This is a requirement if you intend to hook up your water filter to a fridge, chiller or ice maker. They are also a good idea to help relieve residual pressure from pressure surges (even if you have a PLV + water hammer arrestor).