Postage & Handling
As part of our offer of Free Shipping Australia-Wide, FSA reserves the right to select the most cost-effective courier to effect delivery of the product to you. If you require an item on an urgent or express basis, it is your (the buyer's) responsibility to contact us directly by telephone prior to purchase, in order that we may quote you the options available for express delivery to your nominated address. Express shipping is not included in our offer of free shipping - this service will come at an additional cost payable by you, the buyer.
We endeavour to ensure that all orders placed before 12pm (QLD Time) are dispatched on the same day. Orders are to be shipped by one of our preferred freight companies, including but not limited to Australia Post, Startrack Couriers, Fastway/Aramex Couriers, Sendle, Couriers Please & Border Express OR TNT For Large Orders.
Where possible, please provide your physical address or Work address so we are able to select the fastest and most efficient form of postage. In cases where a PO box, Parcel locker or any other Australia Post Service is provided, we will have to use Australia Post which has a wider range of parcel restrictions. If you have any doubt about your order or delivery address, please contact us prior to purchase.
Filter Systems Australia enforces strict dispatch protocols to avoid human error where possible. Orders are thoroughly checked and signed off, carefully packed to minimise chance of transit damage then recorded manually into a hard copy dispatch manifest. FSA now uses predominantly electronic labelling and freight services so all orders where applicable will have tracking numbers and daily manifest reports.
All orders MUST be checked for damage within 48 hours of being signed for as delivered (based on tracking details). If damage is found you must contact us immediately providing photos of the damaged goods, and if possible, the damage done to the carton/box. This 48 hour period is a figure provided to us from our freight companies to approve transit warranty cases. If we are not notified of damaged goods within 48 hours, transit warranty will be void and FSA can no longer take responsibility for damaged goods. It is the responsibility of the buyer to have read the terms and conditions of Postage and Handling and understand the requirements for transit cover on all orders.
Please also note that while there is no express postage option available online, we are able to process the express post charge manually. If you require your item ASAP please contact us before purchasing. If you have any questions pertaining to express delivery or additional cost, please contact us before purchasing.
Authority To Leave
Please leave us a note on the purchase or message us direct after purchase to add a delivery instruction on your order. We process orders very efficiently so it is important that you contact us quickly so the order is not processed before the note has been added.
If Authority To Leave is given by the buyer, transit warranty can be void in the incidence of a missing/stolen parcel. FSA will work closely with the freight company to resolve any disputes or issues with delivery and Proof of Delivery. Only provide an ATL on orders when there is a safe place for items to be left.