Water Filter Kits Warranty

All filter kits, designed for indoor use, sold through us (Filter Systems Aust) are subject to a life time warranty, providing you have your Filter Systems Australia (FSA) invoice. If there is a problem with your system within the first 12 months, we will pay the freight to and from, in order to correct the fault in your system. After the initial 12 months from the date of purchase, any faults will be fixed at our discretion, providing you pay any associated freight costs.

TERMS AND CONDITIONS

Any contract of sale, order, or quotation made or accepted by or on behalf of Filter Systems Australia (also trading as Magneticworld) is subject to these terms and conditions of sale.

WARRANTY

Filter Systems Australia warrants each new product to be free from defects in material and workmanship for a period of 1 year from the date of retail sale established by the date of the original invoice issued by FSA. After the initial 1 year elapses, the product must be forwarded at the buyer’s own risk and expense to FSA, together with proof of purchase. Any damage caused during or as a result of transit will not be the responsibility of FSA.

Filter Systems Australia’s exclusive obligation under this Warranty is, at FSA’s own option, to either repair or replace the Product, once FSA has deemed that the Product is defective.

Filter Systems Australia will not cover any labour charge incurred by the buyer for the replacement or repair of any product.

The buyer is responsible for freight and local labour charges for products the subject of this Warranty.

This warranty applies only to the original retail purchaser of the product – Non Transferable.

This warranty does not cover any product that is relocated from the site of its original installation.

All replaced or exchanged parts taken out under this warranty become the property of Filter Systems Australia.

LIMITED WARRANTY

Filter Systems Australia’s liability for any breach of this warranty shall be limited solely to replacement or repair at the sole option of FSA, of any part or parts found to be defective during the warranty period.

In no event will liability extend beyond the purchase price of the product.

This warranty is subject to the product being properly installed and maintained and being used for its intended purpose.

The warranty will be void if the goods have found to be tampered with.

This warranty does not cover the normal ware and tear of the product, or damage caused by misuse, abuse or vandalism.

This warranty does not extend to a product that has been modified in any way unless with FSA’s expressed consent.

The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc. 

The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Filter Systems Australia be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, tort or strict liability.

Warranty is voided if the damage is found to be caused by water hammer, excessive pressure or thermal expansion, as the result of use in conjunction with a water cooler or heated.

The warranty limits Filter Systems Australia’s liability and is in lieu of all other warranties and liabilities expressed or implied.

All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Filter Systems Australia and excluded from the Warranty.

With reference to other components that are sold separately, these are covered by our 12 month warranty unless otherwise stated by the manufacturer. 

WARRANTY PROCEDURE

A copy of the original invoice must be presented for any warranty claim as proof of purchase.

This limited warranty is void if the product under warranty is presented without the said original invoice.

Filter Systems Australia may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms:

1. The name and address of the buyer.

2. The date and by whom the product was purchased.

3. The date and by whom the product was installed.

4. The location where the product was installed.

5. The date and time the product first appeared to malfunction.

6. The nature of the problem with the product.

7. The date and time of any and all loss event/s.

8. The date and time Filter Systems Australia was first notified of the product malfunction.

A failure by the buyer to submit the said statement within 28 days, after such request is made by Filter Systems Australia, will automatically void the warranty.

A failure to answer truthfully or to answer in a way that is misleading, entitles Filter Systems Australia to void the warranty and to notify the police in the event of suspected fraudulent conduct.

RISK

The risk in the product will pass to the buyer immediately upon the product leaving Filter Systems Australia’s premises for delivery to the place designated by the buyer.

RETENTION OF TITLE

Filter Systems Australia will retain title to (but not risk in) a product delivered to the buyer until FSA has received payment in full for the product and all other sums owing to it by the buyer.

Until such payment, the buyer holds the product as bailee for FSA and may not sell or otherwise dispose of the product unless authorised by FSA.

If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filter Systems Australia. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with FSA’s interest noted on any such insurance cover.

If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Filter Systems Australia licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

This warranty is void if the system is not turned off when residents are away for over 24 hours

The system is not serviced every 12 months

Product damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance with the installation plan

The water temperature exceeds 38° Celsius

The system is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.

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