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High Performance | Triple Whole House Water Filter System with Stainless Steel Enclosure (HPF-3)

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Quick Overview
  • Durable & Sleek Australian Made Tamper-Resistant & Weather-Resistant 304 Brushed Stainless-Steel Enclosure to Protect Your System
  • Three Customisable Filter Options: Choose from Our Range of Sediment and Carbon Filters Compliant to National Sanitation Foundation/ANSI Standard No. 42 in 20" x 4.5" Size
  • Watermark Certified to Australian Plumbing Standards AS/NZS 3497
  • Quick and Straightforward Installation
  • Pressure Gauges Included
4 Interest Free Payments of $437.50

High Performance | Tamper, Corrosion & UV-Resistant 304 Stainless Steel Enclosed Triple Whole House Water Filter System (HPF-3)

  • Ideal for Installation on Mains/Town Water
  • Durable Australian Made Tamper, Corrosion and UV-Resistant 304 Brushed Stainless-Steel Enclosure & Frame Looks Great & Helps Protect Your Filter System
  • Big Blue Triple Filter System (Pre-Installed)
    • 3 x Big Blue Filter Housings in 20" x 4.5" Size
    • 3 x Pressure Gauges
    • 3 x 1/4" Pressure Gauge Hole Plugs
    • 1x Opening Spanner
  • Your Choice Of Filters (Optional Add On, See Filter Options Below)
  • Instruction/Warranty Sheet
  • See Specs/Performance Tab for Dimensions & Technical Data

Our NEW High Performance Tamper, Corrosion, and UV-Resistant 304 Stainless Steel Enclosed Triple Whole House Water Filter System has been specifically designed to withstand the harsh conditions of the Australian environment, to help protect your whole house filter investment from UV exposure, heat damage, corrosion, and tampering. Just as you would protect any other house fixture from the weather, this unit is a must for those who want to protect their whole house filter system investment, in addition to maintaining a neat-looking home exterior.

Pre-fitted and easy to install thus saving time and installation costs, this solid unit is built to endure from the inside-out, featuring a sleek and industrially-designed Australian Made 304 Brushed Stainless Steel Enclosure. 304 Stainless Steel is renowned for its strength and resistance to corrosion and oxidization thanks to the tough composition of steel, nickel, and chromium alloy. Chromium, in particular, is what makes this 304 Stainless Steel housing truly stainless, as it prevents the formation of rust with an ultra-thin and strong layer of chromium molecules that protect the underlying steel structure.

The Triple Cartridge Design, based on our Full Sized 20" x 4.5" Reinforced UV Resistant "Big Blue" housings, gives you peak water flow and a long contact time for maximum impurity reduction, with the freedom to customize your selection of premium-grade Sediment, 100% Coconut Carbon Block and Hard Water Conditioning filters (see below), which are certified to National Sanitation Foundation Standard No. 42. Pressure gauges also come standard with this system, to help you identify how your filters are going - simply mark the pressure level of each gauge upon installation. When you notice a significant drop in the level of pressure, this signals that your filter is starting to exhaust its capacity! This feature is super handy, particularly for those who get a lot of sediment on tank/bore** water. 

WaterMark Certification

This Water Filter System is certified to WaterMark Standards AS/NZS 3497 under Certificate Number 23247.

WaterMark Certification is the level of certification required by law for a licensed plumber in Australia to install a water filter system. All products used under this certification will give you peace of mind, knowing that your water filter complies with Australian plumbing codes.

Our WaterMark Certified filter systems are hand-assembled here in Australia and are randomly batch tested to ensure top quality and workmanship for your water filtration products.


Filter Options

Customise your filter system set up to suit your unique needs. Please read the below for a full breakdown of which filters to choose, and why*.

*Please note - the below recommendations are general information only and may not always suit your requirements. Please call us on 07 5597 4585 prior to purchase if you have any questions about your requirements.


Sediment Filters

  • Choose from pleated (washable) or polyspun (disposable) sediment filters. 
  • 5 Micron is well suited for mains/town treated water and high-quality tank/bore** water.
  • 20 Micron will help prevent the majority of sediment from passing through without compromising water pressure.
  • If you get a lot of sediment (typically on tank/bore**), you can also try placing a pleated filter first, followed by a poly spun and then a carbon. 

Tank and bore** water are often contaminated with sticks, leaves, and rock sediment. However, you'd be surprised just how much sediment - such as sand, dirt, clay, silt, and even rust particles - can make its way through municipal water supplies and into your home! In some cases, finely dissolved matter can even cause visible discolouration, build up and staining, along with a foul taste and odour - and even a gritty texture in some rare cases! Installing a sediment filter also filter helps protect your pipes and pump from getting clogged, and can also help to protect your carbon filters from getting blocked up with ultra-fine silt. When it comes to which size micron rating to choose, the rule of thumb is: smaller the micron rating, the finer the level of filtration. 


Pleated (Washable/Reusable) Sediment Filters

    • Larger Surface Area Catches More Debris
    • Reusable/Washable
    • Ideal Pre-Filter for Tanks/Bores**

Pleated filters carry a much larger surface area than polyspun filters, and therefore they are able to catch a lot more debris. Simply remove the filter, clean, and re-use! Very popular for tank water when you have a lot of debris like leaves and dirt, particularly after a fresh rain. Pleated filters are also useful for bore water when you have a small amount of iron or manganese present, as pleated filters are easy and quick to clean. The washable pleats on this filter are designed to be washed and reinstalled. However, please consider that if this is drinking water you need to be careful not to overuse a pleated filter, because it will eventually gather bacterial contaminants and incur micro-tears. If the water isn't all that bad you might want to consider using a polyspun disposable filter and replace it when dirty. 

Pleated Filter Options:

      • 5 Micron Pleated Washable Sediment Filter Cartridge


Poly Spun (Polypropylene) Disposable Sediment Filters

    • High Flow & Low Pressure Drop
    • Cost-Effective & Disposable

Poly Spun filters produce a high flow and low pressure drop, and do not accumulate bacteria as much as other materials. They are highly cost-effective and disposable. All of our poly spun filters are made of 100% Virgin Polypropylene. Polyspun filters are manufactured to create a gradient density that allows for excellent sediment-holding capacity and filtration efficiency.

Polyspun Filter Options:

      • 5 Micron Polyspun Sediment Filter Cartridge
      • 20 Micron Polyspun Sediment Filter Cartridge


Coconut Carbon Filters

  • High Quality, 100% Pure Coconut Shell Carbon that Produces "Sweet" Tasting Water
  • Excellent Contaminant Reduction Capacity for Common Water Additives such as Chlorine, Trihalomethanes and Volatile Organic Compounds
  • Recommended 12 Month Lifespan if Used on Municipal Treated Water
  • Designed for Minimum Impact on Water Pressure

The perfect carbon block filter is made from 100% Coconut Shell Carbon, which creates what many believe to be the sweetest tasting water. The unique pore structure of this carbon is well suited for chemical absorption, including VOC's, while reducing chlorine and chemicals that contribute to taste and odour. Coconut Carbon provides a much higher volume of micropores than coal, wood, or lignite-based carbon. Thus, resulting in a more effective removal of trihalomethanes (THMs) from municipal water supplies. The larger surface area provides a more effective method of filtering common contaminants such as chlorine and chloramines. The unique raw material of the coconut shell and the carbon manufacturing process ensures exceptional hardness and low ash content.

Our 100% Pure Coconut Carbon Block Filters are made from a combination of high-performance coconut shell carbon, unique binders, and industry-leading manufacturing processes to deliver supreme-quality filtration. Expertly designed and manufactured, these filters deliver exceptionally low-pressure drop, resistance to sediment build-up, and excellent contaminant-reduction capabilities. Pure Carbon Blocks are registered in compliance with NSF/ANSI 42, 53, and 61 for several things, including VOCs, THMs, Lead & Heavy Metal Reduction, Chloramine Reduction & Chlorine Taste & Odour reduction. This also includes meeting incredibly high standards of purity and safety in the materials used.


LPD - 20 Micron Low-Pressure Drop Coconut Carbon (For Effective Carbon Filtration Without Compromising Water Pressure)

    • LPD Carbon is perfect for those with low water pressure concerns. 
    • Use standalone to filter chlorine in low-pressure systems. 
    • Ideal Pre-Filter for use alongside finer micron-rated carbons for optimal filtration and help extend the life of your more specialised carbon blocks, whilst maintaining good pressure (i.e. 20 Micron Low Pressure Drop Carbon followed by a 0.5 Micron Chloramine Reduction Carbon OR 0.5 Micron Lead Reduction Carbon).

Low water pressure is often referred to as the ‘bane’ of water filtration. Most filtration systems require minimum working pressures exceeding 350kPa to ensure the system functions correctly and won't affect the flow of water pressure to the house. However, many off-grid systems rely on an external pump system and subsequently struggle with low water pressure. The 20uM Low-Pressure Drop Carbon is designed for these conditions. It has been specially manufactured to have a very low density to allow free-flowing water without compromising on chlorine removal. This is achieved by using a special blend of high iodine coconut carbon of a hydrophilic nature, which allows the carbon to have less contact time whilst removing the comparable levels of chlorine and other chemicals as other coconut carbon filters of this size. Carbon is also required in some tank** water applications to remove organic smells or tastes in the water. NOTE: This filter MUST be fitted in conjunction with a 5 Micron Pre-Filter if used for UV-treatment (i.e. for raw/rainwater**).

Example Filter Combo*:

Filter 1: 5 Micron Pleated OR 5/20 Micron Poly Spun Sediment Filter
Filter 2: 20 Micron Low Pressure Drop Carbon Block 

Filter 3: Your Choice of Coconut Carbon Block (See Below)
Filter 4: Ultraviolet Treatment (if on Tank/Bore**) (Not Included)

IMPORTANT - A 5 Micron filter MUST accompany the 20 Micron Low Pressure Drop Carbon if intended for Pre-Ultraviolet Sterilization. Carbon as the sole means of filtration is insufficient for treating rain/bore water. Please refer to the note at the bottom of this page: **FILTERING TANK AND BORE WATER - IMPORTANT INFORMATION BEFORE YOU ORDER**.


CTO - 5 Micron Chlorine Taste & Odour Reduction Coconut Carbon (For Improved Chemical Reduction on Mains Water)

    • CTO Carbon is our standard recommendation for chlorine reduction, improved sweet taste and reduced odour - great value and quality!
    • Ideal for use after the 20 Micron Low Pressure Drop Carbon Cartridge (see above) for Superior Chlorine Reduction in mains-treated water.
    • Note: Doesn't remove Chloramine - see the CRC Cartridge below for Chloramine concerns. 

Chlorine is generally the biggest concern for those on municipal water or those who use chlorine to disinfect their tanks, due to the offensive chemical smell and taste it produces, along with potential health effects resulting from topical exposure or consumption. Whilst Chlorine is effective at sanitising bacteria and viruses, Volatile Organic Compounds and Disinfection By-Products such as Trihalomethane (THM) and Chloroform can form when chlorine reacts with oxygen and other chemicals in solution. The Chlorine, Taste, and Odour cartridge will provide you with clean, great-tasting water free from nasty chemicals and remove or reduce any chemical smells in the water caused by free chlorine.

Example Filter Combo*:

Filter 1: 5 Micron Pleated OR 5/20 Micron Poly Spun Sediment Filter
Filter 2: 20 Micron Low Pressure Drop Carbon Block 

Filter 3: 5 Micron Coconut Carbon Block 


CRC - 0.5 Micron Chloramine Reduction Composite Coconut Carbon (Reduces BOTH Chlorine and Chloramines For Maximum Chemical Reduction on Mains Water)

    • CRC (Chloramine Reduction Cartridge) filters out more chemicals/contaminants than standard carbon alone (which doesn't remove chloramine). 
    • Ideal for use after the 20 Micron Low Pressure Drop Carbon Cartridge (see above) for Maximum Chemical Reduction in mains-treated water.

Boasting a 0.5uM nominal rating, our 0.5 Micron Chloramine Reduction Carbon Block filter has a huge, highly reactive surface area of composite catalytic carbon designed to denature and neutralise chloramine with minimal contact time. As water passes through the Chloramine filter, Chloramine and other chemicals react with the carbon block surface, producing denatured compounds that are then re-absorbed by the carbon - essentially neutralising the Chloramine and Chlorine molecules.

Why remove Chloramine? Chloramine is fast becoming the most important topic when it comes to mains water. Free chlorine has long been the choice for cheap and long-lasting municipal water disinfection, and it can be easily removed from water with minimal contact time. However, the addition of monochloramine gas (NH2CL - an inorganic molecule composed of chlorine-bonded ammonia) is becoming more and more common as a secondary disinfection agent that provides longer-lasting disinfection than chlorine alone. Aesthetically, monochloramine gives off a strong chemical/ammonia smell in the water. Whilst monochloramine is noted to produce lower (but still present) levels of chlorocarbons and carbon tetrachloride levels as compared to chlorine, unfortunately for the consumer, it can pose many health and aesthetic effects - from skin sensitivities & respiratory issues to heavy metal leaching. Especially when mixed with fluoride (another common municipal additive), chloramine can dissolve copper and lead, thus increasing pipe corrosion and the leaching of heavy metals. You may have seen this in action, as this is a common cause of blue/green staining in and around pipes, especially in areas with older infrastructure. Yes, it may kill pathogens in the water - but do you really want to be drinking it? Our answer is: probably not!

Example Filter Combo*:

Filter 1: 5 Micron Pleated OR 5/20 Micron Poly Spun Sediment Filter
Filter 2: 20 Micron Low Pressure Drop Carbon

Filter 3: 0.5 Micron Chloramine Reduction Carbon


LRC - 0.5 Micron Lead Reduction Composite Coconut Carbon (For Chlorine Reduction & Heavy Metal Concerns in Rainwater, Old Infrastructure, Cities & Industrial Areas)

    • Dual Reduction of Chlorine and Heavy Metals.
    • Ideal for Filtering Tank/Bore Water** or Mains Water.
    • Recommended for use after the 20 Micron Low Pressure Drop Carbon Cartridge (see above) for improved chemical reduction in mains-treated water. 

Constant exposure to heavy metals combined with the different chemicals being used to treat our water supplies can have serious health effects, and can also cause severe plumbing problems within our homes. Rainwater (acidic pH) and chlorine/chloramine treated water (basic pH) both tend to be quite corrosive, and this can wreak havoc on the internal plumbing and fixtures within old municipalities and even the copper and brass fixtures in your home (which fittings may contain traces of lead)! Rainwater is also commonly contaminated with heavy metals - especially in cities and industrial areas. On this basis, it is also not uncommon to have elevated heavy metal levels in treated mains water supplies. In addition to lead and heavy metal reduction, the unique structure of this carbon block enables the reduction of Giardia, Cryptosporidium, Entamoeba, and Toxoplasma cysts down to 0.5 micron.

This cartridge is perfectly suited to reducing trace heavy metals that may be present in your water. The technologically-advanced Lead Reduction Cartridge ensures the reduction of heavy metals such as lead, arsenic, chrome, copper, along with Chlorine, Volatile Organic Compounds, and Trihalomethanes. 

Example Filter Combo*:

Filter 1: 5 Micron Pleated OR 20 Micron Poly Spun Sediment Filter
Filter 2: 5 Micron Certified Poly Spun Sediment Filter (if on Tank/Bore**)
OR 20 Micron Low Pressure Drop Carbon (if on Mains Water)
Filter 3: 0.5 Micron Lead Reduction Carbon Block 
Filter 4: Ultraviolet Treatment (if on Tank/Bore**) (Not Included)


BCC - 5 or 0.5 Micron Bacteriostatic (Silver Impregnated) Coconut Carbon Block (For Preventing Filter Biofouling in Raw/Tank/Bore** Water)

    • Ideal for Pre-Filtering tank** & Raw Water Prior to Ultraviolet Treatment.
    • Prevents Bacteria from Proliferating within the Cartridge.
    • Please refer to the note at the bottom of this page: **FILTERING TANK AND BORE WATER - IMPORTANT INFORMATION BEFORE YOU ORDER**.

Carbon doesn't filter out bacteria - and the scary thing is that this belief is a super common misconception! When filtering rainwater or other untreated water supplies, bacterial loading, biofouling, and cartridge contamination are big issues that can affect the performance and lifespan of your filters. Bacterial proliferation can prematurely block your filters which can cost you hundreds of dollars to replace cartridges more frequently than you should have to! Contamination is also a common cause of foul smells and tastes - and not to mention, it can make you seriously sick! Therefore, when it comes to filtering raw water, Bacteriostatic (Silver Impregnated) Coconut Carbon is the number one choice, as this media is specifically designed for use with tank**s and bore**s to prevent bacteria from breeding and colonising within the carbon and extending the life of your filter. 

How does Bacteriostatic (Silver Impregnated) Carbon work? When a cell of bacteria is absorbed into the carbon's structure, it comes into contact with silver ions. The sulphurhydryl group within the bacterial cell reacts with the silver, producing a silver sulphur complex.  The complex immobilises the respiratory activity of the bacterial cell by preventing the transfer of hydrogen and an oxidative reaction. The cell cannot reproduce and dies, reducing the risk of gastro illness by ingesting bacteria. 

Tank Water/Rain Water** Filter Combo Example* (Recommended Over 50 psi/344 kPa Pump Pressure):

Filter 1: 5 Micron Pleated OR 20 Micron Poly Spun Sediment Filter
Filter 2: 5 Micron Certified Poly Spun Sediment Filter
Filter 3: 0.5 Micron Silver Impregnated Carbon
Filter 4: Ultraviolet Treatment (Not Included)


Bore/Tank Water** Filter Combo Example*:

Filter 1: 5 Micron Pleated OR 20 Micron Poly Spun Sediment Filter
Filter 2: 5 Micron Certified Poly Spun Sediment Filter 

Filter 3: 5 Micron Silver Impregnated Carbon 
Filter 4: Ultraviolet Treatment (Not Included)


SMC - 0.5 Micron Surface Modification Coconut Carbon (For Reducing Water Discolouration/Tannin Reduction)

    • Ideal for Reducing Discolouration in Municipal, Tank & Raw** Water.
    • Also Filters out Chlorine.

Surface Modification Carbon uses a unique blend of highly reactive catalytic coconut carbon with the highest performance reduction technology. SMC filters are the best type of cartridges to reduce water discolouration, including rust and most tannins. Surface Modification Filters are commonly referred to as ‘Tannin Removal Filters’. Also filters Chlorine. 

Tannin Reduction Filter Combo Example* (Recommended Over 50 psi/344 kPa Pump Pressure):

Filter 1: 5 Micron Pleated OR 20 Micron Poly Spun Sediment Filter
Filter 2: 5 Micron Certified Poly Spun Sediment Filter 
OR 20 Micron Low Pressure Drop Carbon
Filter 3: 0.5 Micron Tannin Reduction Carbon Block 
Filter 4: Ultraviolet Treatment (if on Tank/Bore**) (Not Included)


Hard Water Conditioning

OSP - OneStop Plus™ Hard Water Conditioner (For Reducing Limescale Deposits) (Up to 24 Months Lifespan)

The OneStop Plus™ system is a water conditioner designed to protect open circuit piping from limescale deposits. It can be installed as a Point-of-Entry device, for both cold and hot water, or as a Point-of-Use device, installed directly before the equipment that needs to receive treated water (saunas, dishwashers, washing machines, coffee machines, etc.).

OneStop Plus™ prevents limescale by interacting with the calcium carbonate molecules, turning them into harmless soft crystals. These soft carbonate crystals continue to flow with the water but do not attach to surfaces and are simply washed away down the drain. At the same time the soft crystals “snowball” their way through the water, attracting free calcium carbonate molecules and dramatically reducing existing limescale deposits. Water treated with OneStop Plus™ keeps the naturally occurring healthful minerals while solving limescale problems.

Hard Water - Town Water Only (Chlorinated) Filter Combo Example*:

Filter 1: 5 Micron Pleated OR 20 Micron Poly Spun Sediment Filter
Filter 2: 5 Micron Bacteriostatic (Silver Impregnated Carbon) (if on Bore Water**)
OR 0.5 Micron Chloramine Reduction Cartridge (if on Mains Water)

Filter 3: One Stop Plus Hard Water Conditioning Cartridge

For Bore Water - Please contact us to conduct a water analysis before attempting to treat hard bore water. Depending on your bore's water chemistry, this cartridge may not be suitable.




About Rain Water

Australia is the world’s driest inhabited continent, and an astonishing 10% of Aussies don’t have access to a mains water supply, so it’s no wonder why rainwater and bore storage tanks are so popular in rural areas to save water during drought and for household use all year round in cooking, cleaning, gardening, bathing and sometimes even drinking. However, whilst many people enjoy the sweet taste of rain and spring water, and some even swear by the ‘raw water’ trend (which proponents (sometimes falsely) believe has more minerals and fewer contaminants than regular chlorinated town water), we cannot stress enough that drinking untreated water is a very bad idea!

Scarily, in Australia, the general public perception is that rainwater is pure, clean, and safe to drink, but according to the Australian Environmental Health committee’s Guidance of the Use of Rainwater tanks, the fact is that the microbial quality of tank-collected rainwater is typically worse than regular urban tap water, and not to mention, the chemical quality of rainwater can be negatively impacted for those living near heavy industry or in areas with heavy traffic emissions. For example, rainwater samples in Port Pirie, South Australia, (which has one of the world’s largest lead smelters), have been found to contain levels of lead that exceed Australian Drinking Water Guidelines by up to ten times! Even bushfire can contaminate rainwater! And that’s not to mention the microbiologically sickening soup of bacteria, viruses parasites that inevitably make their way into your tank from disease-spreading insects such as mosquitoes, the excrement and decaying carcasses of frogs, snakes, rodents, and possums that commonly live in and around tanks, and the droppings from bats and birds flying overhead! Also consider that bacteria tend to proliferate in moist and warm environments, meaning that warmer weather, in particular, has the tendency to turn your tank into a putrified bacterial breeding ground. Thus, whilst rainwater may smell odourless, taste great, and look clean and clear to the naked eye, with the human senses alone, you simply cannot tell what potentially harmful microscopic contaminants could be lurking in your tank water (even after filtering the water with carbon) – and you certainly don’t want to be drinking it!

Do you need to treat your rainwater tank for safe drinking? Click here to check out our range of Ultraviolet Water Sanitation Systems!

Alternatively, check out the specially designed High Performance | Weatherproof Twin Filter + UV Whole House Water Sanitation System (HPF-UV):


About Bore Water

Bore water will always require filtration, as whilst you would think it is “naturally purified” to some extent as the water seeps through the aquifer via various layers of bedrock, this water is highly susceptible to contamination by bacteria, viruses, parasites (see: Brain-Eating Parasites), sewerage (think human excrement, cleaning and bathing products), chemicals, fertilisers, pesticides, minerals, heavy metals (such as lead, zinc, chromium, copper, cadmium, arsenic and nickel), and sometimes even radioactive elements (such as uranium) from both natural sources and human activity. As with rainwater treatment, the most cost-effective solution is typically to use 5 Micron Carbon Filtration in combination with UV Sterilisation to ensure 99.9% eradication of all parasites, bacteria, viruses. However, this system is not always a "total fix", as bore water chemistry is incredibly complex, and sometimes may not even be treatable. Yet another common misconception we often encounter is that carbon can filter out anything and everything – but unfortunately, carbon doesn’t kill bacteria or remove minerals, salts and other such dissolved inorganic substances!

We STRONGLY recommend that you get your bore water tested to determine if there are any underlying issues in the water chemistry of your bore, before you make any purchases or try to filter it. If you have not had your water tested yet and would like to get this done, please contact us to have your bore water analysed.

More Information
Type Water Filter

System Size Dimensions:

  • Height: 74.5cm
  • Width:  60cm
  • Depth:  22cm 

Filter Housings:

  • Big Blue UV Resistant Filter Housings
  • Fits 20" x 4.5" Filters


  • Inlet: 1" Female BSP (British Standard Pipe) Thread
  • Outlet: 1" Female BSP (British Standard Pipe) Thread

Pressure Gauges:

  • Size: 60mm Diameter
  • Pressure: 0-150 PSI or 0-10 kPa
  • Thread: 1/4 NPT Thread
  • Position: Bottom or Vertical Mount
  • Type: Oil Filled with Chrome finish 

Return Policy

Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.

You may receive a refund or credit of equal amount, less the restocking fee if applicable and any other deductions that are relevant. 

  • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
  • 30 Day return Policy:  Returns will not be accepted without prior approval or after 30 days of invoice date.
  • All returns will incur a 17.5% restocking fee or cost to send the item to you whichever greater. FSA may use discretion to determine the restocking fee.
  • Any damages (minor, that can be repaired) will incur a fee which will be deducted from the total refund which will be equal to the cost of the replacement 
    parts (List Price) and labour charge (if applicable) to repair the system(s). This will be separate to the restocking fee.
  • Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.
  • Return shipping is to be paid by the buyer to the address provided. It is recommended that the customer applies transit warranty to the return freight in case of damage.
  • Any damages to the system that were not reported to FSA within 48 business hours of receipted delivery are not covered under our transit warranty.


  • Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (Proof of cost required). If the unit/item is deemed to be in working order and as described, the buyer will responsible for return postage. 


If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.